Let’s talk about something that every dental office experiences at some point: drama.
Whether it’s passive-aggressive notes on the breakroom fridge, coworkers not pulling their weight, or tension between the back and front office, things can get uncomfortable—fast.
And here’s the kicker: dental offices are small. There’s no hiding. You’re working side by side in tight quarters, trying to keep patients happy, the schedule full, and the doctor sane. When drama shows up, it affects everyone.
So what can you do?
Whether you’re a dental assistant, hygienist, or front office rockstar, staying professional (even when others aren’t) will protect your peace—and your reputation. Here’s how to rise above the chaos and keep the good vibes flowing.
1. Don’t Feed the Fire
Let’s start with the obvious: gossip spreads fast. And in a small practice, it spreads really fast.
Someone vents to you about a coworker, and suddenly you’re being pulled into something you didn’t ask for. You nod along to be polite. Next thing you know, someone’s accusing you of starting it.
It’s messy, and it’s not worth it.
Instead:
If someone starts gossiping or complaining, try this line:
“That sounds frustrating. Have you talked to them about it directly?”
It puts the responsibility back where it belongs—and gently signals that you’re not the office therapist.
And if the conversation keeps heading into drama territory? Excuse yourself. Seriously. “Hey, I need to grab something from the lab,” works just fine.
2. Address Issues Directly (Not in a Group Chat)
Let’s say someone is doing something that’s making your job harder—hogging supplies, leaving rooms messy, or throwing off the schedule.
What not to do:
- Complain to everyone except the person involved.
- Post a vague note on the whiteboard.
- Let it simmer until you snap.
What to do:
Pull them aside privately and be honest, but kind. Use “I” statements and focus on solving the problem, not assigning blame.
Example:
“Hey, I’ve noticed we’ve been double-booking a lot lately. I’m wondering if we can sit down and go over the schedule together?”
It’s not about being confrontational—it’s about being collaborative. The sooner it’s addressed, the less chance it has to snowball.
3. Keep It Clean in the Breakroom
No, I don’t mean doing the dishes (though please do that too). I mean keeping conversations in the breakroom free from negativity.
We’ve all been there: you’re on your 10-minute break, and someone starts griping about a patient, the doctor, or another coworker. It can feel like bonding in the moment—but it rarely ends well.
Even if you’re just venting, those words can be repeated, misunderstood, or taken out of context.
So where can you blow off steam?
Outside of work. Talk to a friend, a family member, or your cat. Just keep it out of the office.
If you need a quick reset during the day, take a walk around the block, sit in your car for a few minutes, or throw on a podcast during lunch. Protect your energy.
4. Be the Person You’d Want to Work With
Sometimes, the easiest way to cut through tension is to lead by example.
If someone’s having a bad day or falling behind, offer to help. Cover a room, clean up a tray, help check a patient out. Little things make a big difference.
When people feel supported, they’re more likely to give support back.
You don’t have to be best friends with everyone—but being a dependable, positive team member goes a long way in building a good work environment.
Also: don’t underestimate the power of kindness. A simple “thank you” or “you killed it with that patient today” can shift the entire vibe in a room.
5. Know When It’s Time to Talk to the Office Manager
Now let’s be real: sometimes drama turns into something bigger. A coworker constantly undermining you. Someone making inappropriate comments. A toxic environment that’s impacting your ability to do your job.
When that happens, it’s okay to escalate.
But here’s the key: come with specifics. Avoid making it personal—focus on behaviors and how they’re affecting patient care, the schedule, or the team dynamic.
Example:
“I’ve noticed that when Sarah is running behind, she tends to push her patients into other rooms without checking first. It’s been throwing off my flow and making it hard to stay on time.”
That’s a lot more helpful (and professional) than:
“Sarah’s a nightmare and nobody likes working with her.”
Your office manager can’t fix what they don’t know about—and they’ll appreciate a calm, constructive approach.
Final Thoughts
Drama happens. But you don’t have to be part of it.
By staying focused on your work, communicating clearly, and treating others with kindness (even when it’s tough), you’ll not only protect your peace—you’ll build a reputation as someone every dental office wants on their team.
And in a world where good dental professionals are in high demand, that’s priceless. If you take all these steps but can’t escape the drama, might be time to look for a new office. Head to DirectDental and find a drama free office today!
Smiles,
Holli Perez
DirectDental
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