Let’s be honest—bringing up tough topics at work can feel uncomfortable. Whether you’re a dental assistant, hygienist, or front office professional, there will be moments when you need to speak up about something that’s not working. Maybe the schedule is too tight. Maybe you’re feeling overwhelmed. Or maybe you’ve got a great idea to improve how the team works together.
Ideally, your dentist or office manager would check in with you regularly—but we all know how busy things get. That’s why sometimes you have to take the lead.
If you’re wondering how to do that without rocking the boat, these tips will help you start the conversation with clarity, confidence, and respect.
1. Know the Dynamics of Your Practice
Every office runs a little differently. Some practices are more collaborative, while others are more top-down. Understanding how decisions are made—and who to go to first—can help you frame your message in a way that gets heard.
2. Focus on Being a Team Player
When you bring something up, try to frame it around teamwork. Use language like:
- “I think this could help the whole team…”
- “Here’s a way we might support each other better…”
When it’s clear you’re not just complaining, but offering a solution that benefits everyone, your feedback is more likely to be received positively.
3. Lead with Solutions, Not Just Problems
Before you bring up an issue, take a moment to brainstorm a few possible fixes. That way, you’re not just highlighting what’s wrong—you’re showing initiative.
For example:
“Hey Dr. Smith, I’ve noticed we’re often running behind schedule. I have a few ideas that might help us stay on track and ease the stress on the team.”
You’re not placing blame. You’re opening the door to a productive conversation.
4. Build Trust Through Regular Check-Ins
If your office doesn’t already do regular one-on-ones, consider asking for them. A short monthly check-in can go a long way toward keeping communication open and avoiding miscommunication or tension.
During these meetings, ask how they’re doing too. Everyone’s human—your dentist or OM might be stressed, too, and mutual support builds a healthier team.
5. Don’t Be Afraid to Be Honest
Be clear, kind, and honest about what you need. Whether it’s more training, clearer expectations, or just a little appreciation, your experience matters. And listening goes both ways—make sure to really hear what they share in return. You might be surprised how much easier things feel after a good, honest chat.
Real Talk: A Personal Example
I was recently reminded just how valuable these kinds of conversations can be. One of my team members had just been promoted into a brand-new role—one that didn’t have a roadmap. We trusted her to help shape the position, but at the same time, she had some big changes happening in her personal life.
After trying to make it work, she came to me and said something that stuck with me:
“I don’t want to let the team down—and the thought that I might is really hurting me.”
It wasn’t just “I can’t do this.” She came in with empathy and solutions: what parts of the role she could still support, who might help with the rest, and how she could stay involved in a different capacity.
Yes, she was anxious to have that conversation. But afterward, she was visibly relieved—and more connected to the team than ever. She’s still contributing in a meaningful way, and now she feels supported, heard, and empowered.
That’s the power of honest, thoughtful communication. Sometimes we just need the courage to start the conversation—and trust that it can make things better, not worse.
Final Thought: You’re Both Leaders
No matter your role, you help set the tone for the practice. Your insight, attitude, and ideas make a difference. When you communicate with care and courage, you help shape a workplace that works for everyone—patients included.
So go ahead, speak up. You deserve a job you love—and keeping that love alive sometimes starts with a simple conversation.
What If You Can’t Speak Up?
Don’t feel comfortable speaking up in your current practice? Or maybe you have spoken up, but your concerns were dismissed without a second thought?
That’s a sign.
Every dental professional deserves to work in an environment where their voice matters. If you’re not getting the support, respect, or communication you need, it might be time to look for a new opportunity.
Head to DirectDental today and find a practice that values your input, supports your growth, and treats you like the essential team member you are.
Smiles,
Holli Perez
DirectDental
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